Privacy Policy

Effective Date: 1/1/2026

Do It Wright Service & Lube LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through DoItWrightServices.com and through our related services, including mobile roadside assistance, emergency repair, shop services, preventive maintenance, diagnostics, scheduling, estimates, and customer communications.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, request service, call us, text us, email us, or otherwise interact with our business.

By using our website or services, you agree to this Privacy Policy.

1. Company Information

Do It Wright Service & Lube LLC
5195 S George Washington Memorial Hwy
Gloucester, VA 23061
Office: 804-413-9705
Mobile: 804-413-7171
Email: [email protected]
Website: DoItWrightServices.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Phone number

Email address

Business name

Service address or location

Billing address

Vehicle, truck, trailer, or equipment information

Service request details

Appointment or dispatch information

Photos, documents, or other information you send to us

Payment-related information, if you make a payment

We may also collect limited technical information when you use our website, such as:

IP address

Browser type

Device type

Pages visited

Time spent on pages

Referring website or source

General website usage and interaction data

3. How We Collect Information

We collect information in several ways, including when you:

Fill out a contact form

Request roadside or repair service

Call, text, or email us

Schedule an appointment

Request an estimate

Make a payment

Interact with our website, ads, social media pages, or other digital tools

4. How We Use Your Information

We may use your information to:

Respond to your inquiries

Schedule and dispatch service

Provide estimates and invoices

Perform repair, maintenance, roadside, or shop services

Communicate with you about your appointment or request

Send service updates, confirmations, reminders, or follow-ups

Process payments

Improve our website, services, and customer experience

Maintain internal records

Protect against fraud, misuse, or unauthorized activity

Comply with legal obligations

5. Text Messages, Calls, and Emails

If you provide your phone number or email address, you agree that we may contact you regarding your service request, appointment, estimate, invoice, dispatch, roadside assistance, customer support, or related business communications.

These communications may include:

Phone calls

Text messages

Emails

Message and data rates may apply depending on your carrier and plan.

If you no longer wish to receive marketing or promotional emails, you may unsubscribe using the link in the email, when available, or contact us directly. Service-related communications may still be sent when necessary to complete or manage active work, billing, safety, or account matters. Federal CAN-SPAM rules require commercial emails to include accurate sender information and a way to opt out of future marketing emails.

6. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand website traffic, improve performance, and enhance user experience.

These tools may collect information about your browser, device, and how you interact with our site. You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. How We Share Information

We do not sell your personal information for money.

We may share your information only as reasonably necessary to operate our business, including with:

Website hosting providers

CRM, scheduling, and communication platforms

Payment processors

Email and text messaging service providers

Accounting or invoicing platforms

Contractors or technicians assisting with service fulfillment

Legal, insurance, or regulatory parties when required

Government authorities when required by law

We may also disclose information if necessary to:

Enforce our policies or agreements

Protect our rights, property, or safety

Investigate fraud, abuse, or security issues

Comply with legal process or lawful requests

Under Virginia law, a “sale of personal data” generally means an exchange of personal data for monetary consideration, and certain service-provider transfers are not considered a sale.

8. Payment Information

If you make a payment through our website or a third-party payment platform, your payment information may be collected and processed by the payment processor we use. We do not necessarily store full payment card information on our own systems unless specifically required for business operations and handled through an approved provider.

Please review the privacy policy of any payment platform you use in connection with our services.

9. Data Retention

We retain information for as long as reasonably necessary for business, legal, tax, accounting, warranty, recordkeeping, dispute resolution, and operational purposes.

We may retain service records, invoices, communications, and related documentation as needed to support our business and legal obligations.

10. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, platform, email transmission, or electronic storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.

The FTC advises businesses to limit collection, keep only what is needed, and protect sensitive information with reasonable safeguards.

11. Third-Party Links and Services

Our website may contain links to third-party websites, maps, booking tools, payment platforms, social media pages, or other services not controlled by us.

We are not responsible for the privacy, security, or content practices of third-party websites or services. Your use of those third-party services is at your own risk and subject to their own terms and privacy policies.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that we have received personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

13. Virginia Privacy Rights

Virginia’s Consumer Data Protection Act applies only to certain businesses that meet statutory thresholds, such as businesses that control or process personal data of at least 100,000 consumers in a calendar year, or at least 25,000 consumers while deriving more than 50% of gross revenue from the sale of personal data. The law also gives covered consumers rights such as access, correction, deletion, data portability, and the ability to opt out of certain processing, and generally requires responses to requests within 45 days, subject to a possible extension in some cases.

If and to the extent applicable law requires, Virginia residents may contact us to request:

Access to personal information we hold about them

Correction of inaccurate personal information

Deletion of certain personal information

A copy of certain personal information in a portable format

Opt-out of certain covered data uses, if applicable

To submit a privacy request, please contact us using the contact information listed below.

14. Your Choices

You may contact us to:

Update or correct your contact information

Request that we stop non-essential marketing communications

Ask questions about how your information is used

Please note that even if you opt out of marketing communications, we may still send service-related messages necessary to complete active work, respond to your request, or manage billing and account matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website or services after changes are posted means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to contact us regarding your information, please reach out to:

Do It Wright Service & Lube LLC
5195 S George Washington Memorial Hwy
Gloucester, VA 23061
Office: 804-413-9705
Mobile: 804-413-7171
Email: [email protected]
Website: DoItWrightServices.com