Terms of Service

Effective Date: 1/1/2026

Welcome to Do It Wright Service & Lube LLC (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, DoItWrightServices.com, and any services provided by Do It Wright Service & Lube LLC, including but not limited to mobile roadside assistance, emergency repair, preventive maintenance, diagnostics, truck and trailer repair, shop services, and related support.

By accessing our website, requesting service, scheduling an appointment, submitting a form, calling us, texting us, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Company Information

Do It Wright Service & Lube LLC
5195 S George Washington Memorial Hwy
Gloucester, VA 23061
Office: 804-413-9705
Mobile: 804-413-7171
Email: [email protected]
Website: DoItWrightServices.com

2. Services Provided

Do It Wright Service & Lube LLC provides repair, maintenance, inspection, roadside assistance, diagnostic, and related mechanical services for commercial trucks, trailers, fleet vehicles, diesel equipment, and other approved vehicles or equipment.

Services may include, but are not limited to:

Emergency roadside assistance

Mobile truck and trailer repair

Preventive maintenance

Diesel diagnostics

Brake, tire, suspension, and steering repair

Electrical and charging system repair

Trailer repair and service

Shop-based mechanical services

All services are subject to availability, technician scheduling, parts availability, weather conditions, location access, safety considerations, and operational limitations.

3. Use of Website

By using our website, you agree to use it only for lawful purposes. You may not:

Use the website in any way that violates applicable laws or regulations

Attempt to gain unauthorized access to our systems or website

Interfere with the operation or security of the website

Submit false, misleading, or fraudulent service requests

Use the website to spam, harass, or abuse the Company or others

We reserve the right to suspend or restrict access to the website at any time for misuse, abuse, maintenance, or security reasons.

4. Service Requests and Scheduling

Submitting a service request through our website, contact form, phone, or text message does not guarantee immediate service, acceptance of the job, or a specific arrival time.

All appointments, dispatches, and emergency service calls are subject to:

Technician availability

Travel distance

Traffic and road conditions

Weather conditions

Parts and equipment availability

Safe access to the vehicle or job site

Customer approval of estimated charges when required

We will make reasonable efforts to respond promptly, especially for roadside and emergency requests, but we do not guarantee specific response times unless expressly confirmed in writing.

5. Estimates and Pricing

Any quote or estimate provided by the Company is based on the information available at the time and may change if additional labor, parts, diagnostic time, travel, environmental factors, or unforeseen issues are discovered.

Unless otherwise stated:

Estimates are not guarantees of final price

Diagnostic charges may apply even if repairs are not completed

Mobile service charges, after-hours fees, emergency dispatch fees, mileage, parts, shop supplies, and labor charges may apply

Additional work outside the original scope may require customer approval

The customer is responsible for all approved charges, including labor, parts, taxes, service fees, disposal fees, mileage, and other applicable charges.

6. Payment Terms

Payment is due at the time of service unless other written payment terms have been approved by the Company.

We may accept payment by approved methods including cash, card, check, electronic payment, or invoicing for approved commercial accounts.

If payment is not made when due, we reserve the right to:

Charge late fees where permitted by law

Suspend future service

Require prepayment for future work

Send unpaid balances to collections

Recover reasonable collection costs, attorney’s fees, and court costs where permitted by law

Returned checks, disputed charges without valid basis, or payment reversals may result in additional fees and suspension of future service.

7. Commercial Accounts and Invoiced Work

For approved fleet, business, or commercial customers receiving invoiced work, payment terms will be governed by the Company’s written invoice terms or any separate written agreement.

If no separate written terms apply, invoices are due upon receipt.

Failure to pay invoices on time may result in suspension of service, denial of future credit terms, or collection action.

8. Cancellations and Missed Appointments

Customers must provide as much notice as possible if they need to cancel or reschedule service.

We reserve the right to charge a cancellation fee, dispatch fee, diagnostic fee, travel fee, or minimum service charge if:

A technician has already been dispatched

The customer is unavailable upon arrival

The vehicle or site is inaccessible

The service is canceled after travel has begun

The condition of the vehicle or job site creates an unsafe working environment

9. Customer Responsibilities

Customers agree to provide accurate and complete information about the vehicle, issue, service location, and any known hazards.

Customers are responsible for:

Providing safe and legal access to the vehicle or equipment

Securing authorization to request service if they are not the owner

Disclosing known mechanical issues, hazards, leaks, load issues, or unsafe conditions

Removing or securing valuable personal property

Maintaining appropriate insurance where applicable

Ensuring someone authorized is available to approve work when needed

We may refuse or stop service if the working conditions are unsafe, unlawful, abusive, hazardous, or materially different from what was described.

10. Roadside and Emergency Service Limitations

Emergency and roadside assistance services are provided on a best-effort basis. Response times may vary based on call volume, technician availability, traffic, weather, distance, access conditions, and safety factors.

We do not guarantee that every breakdown can be repaired roadside. In some cases, the vehicle may require towing, additional diagnostics, shop service, or follow-up repairs.

The Company is not responsible for losses caused by delays outside our reasonable control, including but not limited to traffic, weather, accidents, road closures, third-party delays, parts shortages, or unsafe job site conditions.

11. Parts, Materials, and Warranties

Parts used in repairs may be new, rebuilt, reconditioned, aftermarket, OEM, or customer-supplied, depending on availability and customer approval.

Any warranty on parts is limited to the warranty, if any, offered by the manufacturer or supplier unless otherwise stated in writing.

Labor warranties, if offered, apply only as expressly stated in writing on the invoice or service documentation.

Warranty coverage does not apply to:

Normal wear and tear

Misuse, abuse, neglect, or improper operation

Overloading or accident damage

Customer-supplied parts unless required by law

Repairs altered or performed by others after our service

Unrelated component failures

Pre-existing conditions not corrected during our service

Except as expressly stated in writing, all services, parts, and website content are provided “as is” and “as available.”

12. No Guarantee of Outcome

While we strive to provide quality service and professional workmanship, we do not guarantee that every problem will be fully diagnosed or repaired in one visit, that every repair will prevent future failures, or that a vehicle will be free from other existing or developing issues.

Mechanical systems can fail unexpectedly, and diagnostic conclusions are based on conditions observable at the time of service.

13. Limitation of Liability

To the fullest extent permitted by law, Do It Wright Service & Lube LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or services, including but not limited to:

Loss of income

Loss of use

Downtime

Towing costs

Cargo loss

Missed deliveries

Business interruption

Loss of contracts

Loss of profits

Our total liability for any claim arising out of or relating to our services or website shall not exceed the amount actually paid to us for the specific service giving rise to the claim.

Nothing in these Terms is intended to waive rights that cannot be waived under applicable

law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Do It Wright Service & Lube LLC, its owners, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses arising out of:

Your misuse of the website

Your breach of these Terms

Your inaccurate or misleading information

Unsafe job site or vehicle conditions

Your violation of any law or third-party rights

15. Third-Party Links and Services

Our website may contain links to third-party websites, tools, maps, booking systems, payment processors, or social media platforms. We are not responsible for the content, terms, privacy practices, or availability of any third-party services.

Use of third-party services is at your own risk and subject to their own terms and policies.

16. Intellectual Property

All content on this website, including text, logos, graphics, branding, service descriptions, photos, and layout, is the property of Do It Wright Service & Lube LLC unless otherwise stated and may not be copied, reproduced, distributed, or used without prior written permission.

17. Communications Consent

By submitting a contact form, requesting service, calling, or providing your phone number or email address, you consent to receive communications from us related to your inquiry, appointment, dispatch, estimate, invoice, service updates, follow-up, and customer support.

These communications may include phone calls, text messages, and emails. Message and data rates may apply depending on your carrier and service plan.

You may request that non-essential communications stop, but we may still contact you regarding active service requests, invoices, safety matters, or account-related issues.

18. Privacy

Your use of our website and services may also be subject to our Privacy Policy. If you publish a Privacy Policy on the website, it should be read together with these Terms.

19. Refusal of Service

We reserve the right to refuse, limit, or discontinue service at our sole discretion when permitted by law, including but not limited to situations involving:

Unsafe conditions

Abusive or threatening behavior

Fraud or suspected fraud

Inaccessible vehicles or job sites

Lack of authorization

Nonpayment history

Requests outside our scope or capability

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Any disputes arising under these Terms or relating to our website or services shall be brought in the appropriate state or local court located in Virginia, unless otherwise required by law.

21. Changes to These Terms

We may update or revise these Terms at any time without prior notice. Changes become effective when posted on this page. Your continued use of the website or our services after any updates means you accept the revised Terms.

We encourage you to review this page periodically.

22. Contact Us

If you have questions about these Terms of Service, please contact:

Do It Wright Service & Lube LLC
5195 S George Washington Memorial Hwy
Gloucester, VA 23061
Office: 804-413-9705
Mobile: 804-413-7171
Email: [email protected]
Website: DoItWrightServices.com